Q : How to place an order?
A : You can order through 2 channels i.e 1)Website 2)Social Media (Facebook / Insta / Whatsapp)
Step 1 : Select Product
Step 2 : Click ‘Add to cart’
Step 3 : Click “Proceed to checkout”
Step 4 : Fill Contact information and click ‘Continue to shipping method’
Step 5 : Click ‘Payment Method’
Step 6 : Select ‘COD’ if you want to pay in cash to rider or select ‘Mcb Visa Master Card’ if you want to pay through card.
Step 7 : Click ‘Complete Order’
Social Media (Within Pakistan Only):-
Kindly send us your following details on Fb inbox , Insta Dm OR Whats app us at 0337-7254839.
3) Full Address
4) Design Number
Note : Please read product description carefully before ordering. Order placed on Social Media or Whats app is subject to availability.
International Customers can place order on website only and during checkout it is compulsory to select “payment method” that mentions “Debit/Credit or Paypal Option”.
Q : What are your Delivery Charges?
Within Pakistan Delivery : Rs.100 Delivery Charges up to 2 Dresses , FREE Delivery on 3 Dresses or above
Outside Pakistan Delivery : Delivery charges are different for each country and weight of the parcel. Please check this table to check international rates
Q: How many days will it take to deliver?
Within Pakistan Delivery : 4-5 Working days.
Outside Pakistan Delivery : 8-12 Working days
Q: Do you Deliver Worldwide?
A : Yes we do deliver wide. If you want delivery outside Pakistan , you have to order on website and pay through debit/credit card. Delivery charges will be calculated at the time of heck out but you can also check delivery charges here :
Q : Where are your stores?
We don't have our own stores at the moment. You can purchase our articles from our website or from multi brand stores. (Attached stores list)
Store List :
Q : Do you provide customized stitching?
A : We do not provide customized stitching, we have standard stitched sizes. I.e. Small , Medium , Large , Extra Large.
Q : How we can cancel or track our order?
A : You can call on our help line 0304 -1111 210 . Our customer support will guide you regarding this according to your order status.
Call timings: 10am to 6pm (Mon – Sat)
Time zone in Pakistan (GMT+5)
Q : Please show Original/Open picture of the dress?
A : We don’t have open pictures . Dresses are 100% original , it is same as shown in the model pic. If you are not satisfied after purchasing you can exchange or return it easily.
Q : How can we Return or Exchange?
A : You will get “return and exchange” card along with the parcel , fill it and send it to given address in the card. You can send by any traceable courier example TCS , Leopard etc.
please refer to our return and exchange policy for more details : https://www.salitexonline.com/pages/return-and-refunds
Q : Why do Salitex sometimes keep on hold OR Cancel International Orders?
A : All orders are important and all customer are valuable to us. Only International orders that are unpaid are not processed. It is mandatory for international customers to pay through debit/credit card at the time of checkout.
Q : What is your complain number?
A : Our complain number is 0333-6161284.
Kindly Whatsapp your issue with Order I.D so we can resolve it as soon possible.